Frequently Asked Questions (FAQ)

Below are answers to the most common questions about our products, shipping, orders, payments, and customer service.

1. Are your products genuine?

Yes. Auxra sources all products from verified suppliers. Every item is inspected for quality before shipment.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and other secure digital payment options depending on availability at checkout.

3. How long does order processing take?

All orders are processed within 1–3 business days. Orders placed after 5:00 PM (PST) are processed the next business day.

4. How long is shipping?

After processing, orders are delivered within 4–7 business days. Total delivery time is usually 5–10 business days depending on your location.

5. Do you offer free shipping?

Yes. We offer 100% free shipping on all orders within the United States.

6. Do you ship outside the United States?

Currently, we only ship within the United States.

7. How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number. It may take up to 48–72 hours for tracking information to update.

8. What is your return policy?

Auxra offers a 14-day return policy. Items must be unused, in original condition, and in original packaging. Please check our Refund & Return Policy page for full details.

9. What if I receive a damaged or incorrect item?

Contact us immediately with photos of the issue. We will replace the item or issue a refund as quickly as possible.

10. Can I cancel or change my order?

Orders can only be changed or canceled before processing. Once an order is shipped, we cannot make any changes.

11. Do sale items qualify for returns?

Sale and discounted items are final sale and cannot be returned unless the product arrives damaged or defective.

12. How do I contact customer support?

You can contact our support team anytime at: Support@auxra.shop