Privacy Policy

Last updated: November 3, 2025

This Privacy Policy explains how Auxra (“Site”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit our website https://auxra.shop, make a purchase, use our services, or otherwise communicate with us (collectively, the “Services”). By accessing or using our Services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue using the Site immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will update the “Last updated” date and post any changes directly on this page.

Information We Collect

We collect personal information about you in various ways, depending on how you interact with our Site.

1. Information You Provide Directly

  • Name, email, phone number, billing address, and shipping address.
  • Order details such as payment confirmation, purchased items, and delivery information.
  • Account information, including login credentials if you create an account.
  • Customer support messages or inquiries.

2. Information Collected Automatically

We collect certain information automatically using cookies, pixels, and similar technologies. This includes:

  • IP address, browser type, device details, and access times.
  • Pages viewed, links clicked, and general site behavior.
  • Network information and technical diagnostics.

3. Information From Third Parties

We may receive information from:

  • Payment processors for order payments.
  • Shipping partners for delivery updates.
  • Analytics services (e.g., traffic analysis, advertisement performance).
  • Marketing and advertising partners.

How We Use Your Personal Information

  • Order Processing: To fulfill orders, process payments, handle returns, and provide order updates.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing & Advertising: To send promotional messages and personalize ads (only if you opt-in when required).
  • Fraud & Security: To detect and prevent fraudulent or unauthorized activity.
  • Service Improvements: To analyze usage and improve site performance.

Cookies

We use cookies to improve your user experience, power essential site features, and perform analytics. You may disable cookies in your browser settings, but doing so may affect site functionality.

How We Share Your Information

We may share your information in the following situations:

  • With payment processors to complete your purchase.
  • With shipping partners to deliver your order.
  • With service providers who assist with analytics, hosting, marketing, or customer support.
  • With business partners for marketing (based on consent when required).
  • If required by law, court order, or government request.
  • If Auxra undergoes a business merger, acquisition, or reorganization.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from minors. If you believe a child has provided information to us, contact us to request deletion.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Opt-out of targeted advertising or email marketing.
  • Request a copy of your data (data portability).
  • Withdraw consent where applicable.

To exercise these rights, contact us using the information provided below. We may need to verify your identity before responding.

Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or maintain account records.

Security

We use commercially reasonable measures to protect your information, but no system is 100% secure. Please avoid sending sensitive information through insecure channels.

International Users

Your information may be transferred and processed outside your country, including in the United States. We rely on legally recognized data transfer mechanisms when required.

Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Business Information

Business Name: Auxra

Website: https://auxra.shop

Email: Support@auxra.shop

Phone: +1 (888) 440-2255

Address: 1232 Ancestra Dr, Fountain, CO 80817

Online Orders: Available seven days a week

Business Hours: Monday – Friday: 10 AM – 5 PM